Frequently Asked Questions
Find answers to commonly asked questions about our programs.
What age group is my child in?
Click here for age group
What are the typical hours for program days?
General program days start between 7am and 9am (depending on the group) and end between 2pm and 3pm. For older age group U12, U14, U16/18 – the start time may vary depending on the lane assignments. Total training time is 5 hours plus 30-45 minutes lunch brea
What is the size of ski pods?
Skier to Athlete ratio is 7/1, POD sizes will vary from 12-30 athletes depending on the team
How do I know which level is best suited for my child?
It’s difficult to know sometimes at the beginning of the season if your child is better suited towards one group or another. We would recommend that you consider the structure of the group, All Mountain being the least structured and Race being the most structured, as the starting point and then match from there. However, if your child starts in one group and decides that it is not the best fit, we are happy to work with you to find the group or team that best matches his or her needs.
What if I start the program and my child wants to be in a different group?
This is common as children are new to the program and working to find the best fit. If you think that your child needs to be in a different group, please let us know and we will work with you to find the best fit for your child.
Do you serve lunch?
We do not serve lunch. Athletes and families are expected to either bring their own or make arrangements to eat during the lunch break period.
Do I need to purchase lift ticket?
Program prices do not include lift tickets or a season pass, which are required. Please visit windhammountainclub.com website to purchase the pass.
What happens in the event of inclement weather?
We rarely cancel training due to inclement weather, although we may occasionally have a delayed start. Cancellations are uncommon. As ski racers, we are prepared to ski in all conditions—rain, snow, or shine—as long as it is safe. Safety is always our top priority! However, there are some exceptions. For instance, in cases of lightning or strong winds that affect lift operations, we will pause and take shelter if necessary. If snow or ground conditions are deemed unsafe, on-snow training may be canceled, and we may opt for dry-land training instead.
How can parents and guardians receive email communication about the program during the season?
All program-wide communication is sent through ProCard. Please note that only the email address provided at registration can be linked to each athlete. If you need messages forwarded to another address, please refer to the auto-forwarding instructions below.
To automatically forward ProCard emails to another address:
Gmail
Open Gmail on your computer.
Click the gear icon > See all settings.
Go to the “Forwarding and POP/IMAP” tab.
In the “Forwarding” section, click “Add a forwarding address”.
Enter the email address you want to forward messages to.
Click Next > Proceed > OK.
A confirmation email will be sent to that address. Open it and click the confirmation link.
Go back to Gmail settings > Forwarding and POP/IMAP.
Select “Forward a copy of incoming mail to…” and choose what to do with the Gmail copy (keep, archive, delete, etc.).
Click Save Changes.
Yahoo Mail
Go to Yahoo Mail and sign in.
Click the Settings icon > More Settings.
Select Mailboxes.
Under Mailbox list, click your email account.
Scroll to the Forwarding section.
Enter the forwarding address and click Verify.
A confirmation email will be sent. Click the link to verify.
Save changes.
Outlook.com
Go to https://outlook.live.com and sign in.
Click the gear icon in the top right > View all Outlook settings.
Go to Mail > Forwarding.
Check “Enable forwarding”.
Enter the email address you want to forward messages to.
Optional: Check “Keep a copy of forwarded messages”.
Click Save.
Microsoft Outlook
Open Outlook.
Click File > Manage Rules & Alerts.
In the Email Rules tab, click New Rule.
Choose “Apply rule on messages I receive” > Next.
(Optional) Choose specific conditions or leave unchecked to apply to all messages.
Check “forward it to people or public group”.
Click “people or public group”, enter the forwarding address, then click OK.
Click Next, set any exceptions if needed.
Name the rule and make sure it’s turned on.
Click Finish > Apply.
How can I stay up-to-date with all program communications during the season and in the off season?
All pre-season, in-season, and post-season communications — including training camps, social events, team jackets, and more — will be sent via email (Procard) and posted on the website. Please check both regularly to stay up to date. Emails will be sent to the address on your profile, so be sure to use the correct email when signing up.
Who are on the board of the Parent’s Association?
* Brian Conneely – President (brian.conneely@hotmail.com)
* James Montague
* Tara McCarthy
* Tim Carey
* Madelyn Storms
* Jacqueline Braunstein
How important is attendance? Is it okay to miss some training days?
Our Race program is a season-long commitment, and regular attendance is important for the athletes’ development. While missing an occasional session is understandable, we would appreciate it if you could let your coach know in advance, so we can adjust our resources accordingly.
Are there training sessions during the holiday?
The holiday training schedule can be found on our Calendar page.
What does my child need BEFORE they get on the lift?
* Pack backpack to bring on the hill: snack, water, hand warmers, extra layer of clothing
* Check Coach’s email communication to be sure you have the right skis and equipment for training that day
* Dress for the weather and in layers
* Load the lift
What should my child have in her/his backpack?
* Snack – fruit, granola bar, thermos of soup, healthy snacks
* Water bottle
* Possibly an extra layer of clothing, hand warmers, toe warmers, back-up neck warmer
Where does my child meet her/his coach?
Always check emails from your coach for schedule updates and meeting details. Typically, athletes will meet their coaches on the hill or at the bottom of the chairlift, with the exact meeting location communicated via email.
Where do I meet my child at the end of the program day?
All U10 and older Race Teams will be self dismissed. For U8 and under coaches will communicate dismissal procedure via email. We recommend that you discuss as a family ahead of time where to meet.
How will I know if the daily schedule has changed or if a program day has been delayed/cancelled due to weather?
All scheduling updates and changes for for each Team will come from your coach via email. Program-wide announcements will come from Sean Warman and be available on our the news & announcement section on our website.
How do I know which skis my child will need for any given training session?
This information is likely to change daily and will be communicated by coaches via email. (U10 and under will only use one pair skis and will not need to change)
How do I register for races?
Most races can be registered at adminskiracing.com, for step-by-step race registration, click here for more information.
How do I view race results
Race results will be posted after the race has completed on WMC Racing website – Race Results page. Live results may also be available on live-timing or USSA live-timing page. Check with race host organizer to see if live-timing is available for your race. For U14 & Under, Live results will not be available during the race starting this season 2025-2026.
How can I buy a WMC Racing team jacket?
Please reach out to wmcracing@windhammountainclub.com
How do I know what gear to purchase for next season?
We do our best to communicate racing gear and gear needs by age group or team prior to the start of each season. Click check our Resources page to learn more information about choosing ski equipment.
If you have specific questions about gear, please reach out to us at wmcracing@windhammountainclub.com